More tips thanks to mobile payment?
In recent years, payment behavior in the hospitality industry has changed fundamentally. More and more guests prefer to pay their bills by card or mobile phone - whether for convenience, hygiene reasons or simply because they no longer carry cash. However, this trend has an unintended side effect: the tip often doesn't materialize. Many guests don't think about tipping when "paying quickly", which neglects an important source of income for service staff.
The phenomenon of higher tips for mobile payments
One notable phenomenon shows that mobile payments generate higher tips. Stores that enable payments via smartphones or tablets report higher tips. Customers who see the total amount on a touchscreen and are simultaneously prompted to leave a tip percentage are more likely to choose higher percentages. The interaction with a touchscreen and the immediate prompt to add a tip appears to encourage guest generosity. Mobile payments, which are often used for smaller amounts, also have the advantage that tips can be given as a percentage for micropayments.
Lightspeed card terminal: Tipping made easy
But how can you implement this in your business? Our Lightspeed card terminal has exactly these integrated buttons that make it possible to quickly and easily add a tip as a percentage. The percentages can be easily adjusted in the back office. For even more flexibility, there is also a button for an individual amount - so that each guest is free to decide how much they want to tip. Lightspeed customer Restaurant Tigre reports: "Since we started using Lightspeed Payments , we have seen an increase of over 40% in tips." This clearly shows how important and effective this function can be.
A more attractive workplace thanks to more tips
Another big advantage of the increased tip: Your restaurant becomes a more attractive place to work. Employees who regularly receive more tips are not only more motivated, but also more satisfied. This can have a positive effect on recruitment and help you to attract qualified and committed staff. A workplace where the recognition and appreciation of guests is tangible helps to retain your team in the long term.
If you would like to find out more about our Lightspeed card terminal with tipping function, book now your non-binding online appointment with our team.
